Supply Chain Grievance Expert

Company details

Do YOU want to play a VITAL role in helping improve employee safety and working conditions for companies’ supply chains?

Would you be proud to work with amfori who facilitates social business practices, offering actionable solutions for supply chain due diligence?

amfori is a leading global business association with 2400+ members in 50+ countries representing a combined annual turnover of 2.8 Trillion €)

Do you want to support companies in improving their social supply chain performances?

If so maybe you are amfori’s next Supply Chain Grievance Expert

Job Details

Function

The Supply Chain Grievance Expert plays a key role in assessing and resolving supply chain grievances in a constructive and fair manner

The Supply Chain Grievance Expert is responsible for :

• Managing Speak for Change (amfori’s supply chain grievance mechanism) (S4C) cases in order to reduce conflict and strengthen relationships between the companies, suppliers and workers within the supply chain
• Assessing incoming cases, monitoring the progress of case handling ensuring procedures and program guidance are adhered to
• Informing stakeholders of the validated grievances and leading alignment meetings with amfori members, the local on the ground SPOC, the amfori Social Programmes Team and Auditors
• Being the first point of contact for all stakeholders in order to provide up to date information on procedure questions, reporting and case management
• Monitoring the Grievance Mechanisms’ Case Management System in order to log and document complaints, resolve issues in the system, be the SPOC for the technology supplier and support the implementation of improvements ad updates
• Playing a pivotal role in the revision of the S4C programme based on important lessons learnt
• Taking an active role in delivering the S4C’s improved work packages for members, workers and local factories.

Profile

• Minimum 5 years’ experience in handling staff grievances (eg. health & safety, unfair working conditions) in the corporate world
• Excellent English (written and spoken)
• Eloquent writing expertise in order to be able to communicate effectively with all collaborators
• Assertive but diplomatic interpersonal skills mean you engage well with all stakeholders
• You are resilient and never give up and are never afraid of taking decisions
• Solid organisational skills enable you to work in a structured manner and prioritise efficiently
• You adapt easily to change
• Committed to building working relationships based on trust due to expertise
• Enjoy working in a team and collaborating with internal and external partners

Offer

• Competitive salary + Homeworking Allowance, 90€, Company phone, 600€ budget + subscription, Laptop, Internet connection at home, (50€/month),
• Meal vouchers, (8€), Free Fruit, Year-end voucher, 45 €, Group insurance, (4.5% of annual gross salary), DKV insurance, + family, (outpatient, dental, hospitalisation, pre and post), Eco checks, 250€/year, 100% Public transport reimbursement
• Welcoming and professional onboarding and integration program based on Assessment
• 2 Team building days
• Offering real value to members
• Future focused and hence pro training
• Permanent contract
• 25 days holidays
• Up to 3 days/week homeworking
• 5 days/month working from abroad
• The opportunity to deliver positive impact in an exciting international organisation with a dynamic, friendly and fun team in the heart of Brussels

Hiring Process

• Ist interview with Youri Groenhart, Governance Product Manager and Helen Kaestner, Head of Operations
• 2^nd interview with Monique Eeckhout, Head of Human Resources
• Personality test and Assessment with Heracli Tzafestas from LDI Advisors. Onboarding and integration program is based on Assessment
• From 1^st interview to decision takes 3 weeks

Call To Action

• If you would like to contribute to ensuring fair and safe working conditions worldwide, please upload your CV via the Apply Now Button
• If you have questions, do not hesitate to contact Emma Waites on 02:738 02 63 OR 0475:61 49 67
• Looking forward to receiving YOUR CV