Customer Experience Manager

Bedrijfsdetails

At Antwerp Management School (AMS), a triple-accredited and internationally renowned business school with its roots and main branch in the bustling heart of Antwerp, both young and experienced professionals are supported and guided in their quest for healthy growth and sustainable professionalization to create impact as an individual, a business team, a company, or an organization.

We are a dynamic, innovative and customer-oriented organization, driven by an enthusiastic team. Our faculty experts and employees make every effort to offer our customers permanent learning experiences by sharing their state-of-the-art expertise and relevant insights that really matter in daily practice. Click here to get a taste of the atmosphere on campus.

Antwerp Management School aims to maximize diversity and would like to encourage everyone – regardless of gender, religion, ideology, origins, language, functional impairments, etc. – to apply.

Would you like to join our team? We are looking for a Customer Experience Manager for the Executive MBA.

Functieomschrijving

Functie

As Customer Experience Manager, you will ensure a smooth, welcoming and qualitative organization throughout the entire process of an EMBA’s student trajectory (from start-up to the end of the program).

Thanks to your hospitality, you maintain close contact with participants. You are flexible and give participants the support they need to successfully complete their challenging and dynamic learning journey. In case of practical problems or questions, you always look for an adequate solution, in collaboration with your EMBA Program Management Team.

Like a true organizer, you make sure everything is prepared for the successful launch of this 18-month program. Furthermore, you are responsible for the day-to-day administration throughout the program and for the communication with your stakeholders.

You will work closely with the members of your team, the Academic and Program Directors, and with the customer experience managers of other teams. In addition, you will work with other stakeholders such as professors, the finance team, and the catering team.

In addition to the above mentioned responsibilities, you will also organize and join the international seminars taking place 4 times a year in different continents. Together with the partner university in the country of destination, you are responsible for the full organization such as the hotel booking, the evening and cultural activities as well as transportation and catering.

Profiel

• Making clients happy is your main motivation. You do this in a proactive way, from a profound understanding of what clients expect when they start a challenging development journey.
• Hospitality is in your blood. You enjoy interacting with people, responding to their needs and wishes and you act with attention to detail.
• You are excellent at administrative tasks and approach them with dedication.You work independently, structured and with great attention to detail.
• You have a can-do and can-improve attitude. Since we strive for a top learning experience, you are constantly looking to optimize our processes and our services.
• You are enthusiastic, passionate and enjoy working in an ambitious team.
• You are self-reliant and solution-oriented.
• You enjoy being the go-to person for your customers, but also enjoy working on administrative tasks.
• You are process-oriented and enjoy implementing and gradually improving processes to ensure high quality results. While working independently is not a problem, collaboration is a must for your work environment.
• You are flexible and willing to occasionally work evenings and on a recurring basis on Saturdays throughout the academic year.
• Your workplace is the campus of Antwerp Management School, but travel within Belgium may occasionally occur.
• You are comfortable with Microsoft Office and are IT-savvy.
• You speak, write and read Dutch and English fluently.
• You have minimum a Bachelor's degree.

Aanbod

You will be part of one of the world’s leading international management schools. Our organizational culture is warm and open-minded with ambitious and driven colleagues. Our aim is to further internal relationships and to make work fun.

Our customers and many of our staff members come from every corner of the globe, giving AMS a strong international vibe.

Ours is a highly flexible work environment where you can expect a great deal of autonomy and room for deploying and developing your own entrepreneurship. This will allow you to create the work–life balance that works for you.

You will work in a hip and sustainable environment in the very heart of Antwerp. Check out our campus in this video:

Besides an appealing salary with benefits, AMS offers you the opportunity to further develop your skills and to grow as a professional.

Our motto truly encapsulates what we represent: ‘Opening minds, to impact the world’. In sum, a job that has an impact!

Interested?

Send your resumé and motivation letter via this link to Helena De Winter, HR Business Partner.

We kindly, but firmly, urge you to provide us with a cover letter in which you state your motivation. Without, your application is considered incomplete and will be valued as such.

The topics to reflect upon in your cover letter:

• How does your candidacy for this job at AMS fit your (past and future) career journey?
• What compels you to work for AMS?
• What are/will be your challenges in executing the job successfully?
• Are there certain competencies/talents that you have, that will enable you to make a difference/impact?

We're looking forward to reading your letter and resumé.